ARTICLE 1 - PERSONAL INFORMATION COLLECTION

When you make a purchase on our Elnaē website, we collect the personal information you provide, such as your name, address, and email, as part of our purchasing and selling process.

Browsing our website also automatically provides your IP address, helping us learn more about your browser and operating system.

With your consent, we may send you emails and SMS about our store, new products, and other updates.

We value your privacy and use the information you agree to share for our SMS marketing service. This information allows us to send you text message notifications about your order, cart abandonment reminders, marketing offers via text, and transactional texts, including feedback requests from us. Our site uses cookies to track the items you add to your cart and to determine the best time to send cart reminders via SMS.

ARTICLE 2 - CONSENT

How do we get your consent?

When you provide us with personal information for a transaction, we assume you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent.

How can you withdraw your consent?

If you change your mind after you've opted in, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time by contacting us at hello@elnae.com.

ARTICLE 3 – DISCLOSURE

Your personal information may be disclosed if we are required by law to do so or if you violate our General Terms and Conditions of Sale and Use.

ARTICLE 4 – SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

 

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

ARTICLE 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

ARTICLE 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

COOKIES

We use cookies to enhance your browsing experience and track items in your cart. You have the option to accept or reject these cookies.

ARTICLE 7 – AGE OF CONSENT

By using this site, you declare you are at least the age of majority in your state or province of residence, and you give your consent to allow any of your minor dependents to use this site.

ARTICLE 8 – PRIVACY POLICY CHANGES

We reserve the right to modify this privacy policy at any time. If our store is acquired or merged with another company, your information may be transferred to the new owners.

QUESTIONS AND CONTACT INFORMATION

For any questions, or to access, correct, amend, or delete any personal information, please contact our Privacy Compliance Officer at hello@elnae.com