At elnaē, we handle your order with care and attention, ensuring that it is shipped within 24 hours after confirmation.

Orders placed after 6 PM on Friday will be processed the following Monday.

Delivery times range from 2 to 7 days depending on the shipping method you choose. You can find all our options, rates, and delivery times on our delivery rates page.(here)

Please note that delivery times may vary during promotional offers, holiday periods, or special events.

If your order has not yet been shipped, please contact us quickly at hello@elnae.com to update your delivery information.

However, once your order has left our warehouse, it will no longer be possible to make changes, in accordance with our general terms and conditions of sale.

Don't worry, we've thought of everything!

Our packages are designed to fit a standard mailbox, ensuring a smooth delivery directly to your home.

Absolutely, elnaē jewelry is water-resistant!

However, to maintain their shine, we recommend avoiding prolonged exposure to sea salt and chemicals.

Don’t forget to rinse them with fresh water after swimming or showering. This way, your jewelry will stay as sparkling as the day you first wore it!

We care for your skin as much as your style. Our jewelry is guaranteed nickel-free for optimal tolerance. Our earrings, piercings, necklaces, and bracelets are made either from 925 sterling silver or stainless steel, all enhanced with 18-carat gold plating.

Thus, beyond the shine, we ensure hypoallergenic comfort for worry-free daily wear.

At elnaē, expressing your individuality is at the core of our philosophy.

That's why our jewelry is available for purchase individually, giving everyone the freedom to mix, match, and reveal their unique style.

Embrace asymmetry, create your unique look, and most importantly, share your personal touch with us on Instagram by tagging @elnae.jewelry - we can't wait to see and share your combinations!

Our jewelry is designed for everyday wear, so it's crucial to maintain it properly to enjoy it for as long as possible!

• Clean your jewelry regularly to prevent any build-up of bacteria. Soak them in warm water mixed with a bit of soap, then rinse thoroughly for perfect results.
• Be mindful of body products (soap, cream, etc.) that can leave residues and embed themselves between the stones.
• Ready for a dip? No worries, our jewelry is waterproof! Just remember to rinse it with fresh water afterward.

Absolutely, security is our top priority at elnaē.

Our website is fully secured with HTTPS server and SSL certificate (noticeable by the green padlock next to the URL).

At elnaē, we guarantee the protection of your personal data and login information, providing you with a safe and risk-free shopping experience.

For transactions, we rely on payment processors Shopify Payments, Stripe, and PayPal, which are leaders in online transaction security.

At elnaē, pay for your jewelry however you like: by credit card or via PayPal.

And good news: for purchases over 50 euros, enjoy interest-free installment payments with Klarna, Alma, or ScalaPay!

This option, available at checkout, allows you to spread your payment over several installments.

Please note, we do not accept checks, bank transfers, or payments upon receipt.

*Available payment methods may vary depending on your country of residence.

At elnaē, your satisfaction is paramount!

If you are not completely satisfied with your purchase, you have 30 days after receipt to return it and receive a full refund.

• Ensure that the returned products are in impeccable and unworn condition.
• Return costs remain your responsibility, and proof of postage must be sent by email.
• Please note that discounted or promotional items are not eligible for returns or exchanges.
• If your purchase involved a bundle offer (e.g., buy 2 get 1 free), the entire set must be returned for a refund.

For more details, check our return and refund policy. (here)

At elnaē, you have 30 days from the receipt of your order to change your mind and request a refund, subject to the following conditions:

To return an item, first verify its eligibility for return by consulting our refund policy. (here)

Then, follow these easy steps:

1. Visit our contact center.
2. Choose return request as the contact reason and include these details in your request: Order number: Email address used for the order:
3. Send the request, and a member of our team will process it as quickly as possible.
4. Once your request is approved, you will receive a confirmation email with shipping instructions.
5. Your refund will be processed within a maximum of 30 days after receiving and checking your return, using the original method of payment.

You will receive detailed instructions on how to return your items in the return confirmation email.

Please note that return shipping costs are the responsibility of the customer.

Make sure to include information that identifies the sender (name, surname, address, order number, RMA number) to avoid any issues with processing your return.